Policies & F&Q
All sales on all products that we sell will be a final sale unless there is a flaw in material or workmanship.. Once you receive delivery of your items you will have 24 hours to inspect for any defect and report to us. We will make every effort to make things right which may include replacement of the item or a shop credit. We inspect all blankets before shipping. Please make sure when checking out on our website that everything is correct as after checkout there will be no refunds.
There will be no refunds on any product once the item has been washed/dried or has any issues that could be due to improper washing care or customer error.
By purchasing from The Minky Hut you are agreeing to our Policies.
FAQ
What is Minky?
Minky fabric is a luxurious fabric that is 100% polyester. It is available in a variety of textures and colours.
How do I wash my Minky?
When washing your Minky you can follow these simple steps
1. Wash on delicate/gentle cycle with gentle detergent. COLD WATER ONLY.
2. Hang to dry. Once dry tumble dry NO HEAT
3. NO Fabric Softener or Dryer sheets
OR visit our Product Care section for special tips and explanations!!
How can I place a custom order?
If custom orders are open, you will place your order through our website. We require 3-8 weeks for production before your order ships.
Custom orders are non refundable if print has been specifically ordered for the customer or has a customized design on print.
If customs are not open , please email us at theminkyhut@gmail.com or message us through Facebook.
Can I request a print or lux?
You are always welcome to email any suggestions about prints or lux that you would like to see in future shows or on our website. We love hearing new ideas to bring to you in the future.
How do LIVE sales work?
All Live sales are held on our Facebook Page. Once we are live, the host will display the item for sale, give it a description, and then give it a number*. The first person to comment SOLD (000*) will claim the blanket. This person will be announced by what appears on OUR screen. We suggest that you use emojis to avoid filtering. The winner will then click a link in the description box and complete their purchase(s) though our secure website.
** Each individual screen show a different comment first due to Facebook algorithms. The first comment to show on our screen will be the purchaser(s) **
What is Minky Points? How Do I sign up?
Minky Points is our loyalty rewards program where you earn points from and towards your Minky purchases. Earn Minky Money when you complete a purchase on the Minky hut Website or during giveaways or promotions. Each dollar spent is 1 credit. (600 credits = $20) You can use toward any purchase above $99 or (1200 credits = $40) you can use toward any purchase above $269 on theminkyhut.ca (including Live show purchases) as long as item is not on sale/clearance. You can sign up by clicking the green rewards button at the bottom of the page, or click sign up at the top of the page.
If you have any questions that we have not answered here, please feel free to message our page or email us at sales@theminkyhut.ca. and we will get back to you as soon as possible! Thank you!